Single choice · #80
After reviewing the proposal, the client said, "The proposal is very valuable," but postponed the signing three times in a row. Xiao Wang reported to his leader, "The client is just playing games with us; all their earlier words were polite formalities." From the perspective of the contradiction method, what problem exists with Xiao Wang's judgment?
Show answer & explanation
Answer: B
- AHe correctly identified the contradiction between the client's words and behavior, and should directly ask the client whether they are sincere about signing.✗ Incorrect. "Directly asking about sincerity" puts the client in a position where they must justify themselves, likely triggering defensiveness. Moreover, 'the proposal is valuable' and 'postponing the signing' do not necessarily constitute a real contradiction; assuming a contradiction prematurely is a misunderstanding.
- BHe conflates the fact of 'three postponements of signing' with the interpretation of 'the client is being dismissive,' treating the interpretation as fact.✓ Correct. 'Three postponements of signing' is an observable fact, while 'being dismissive' is an emotionally charged interpretation. The first step of the contradiction method requires recording only objective facts, not treating interpretations as facts; otherwise, subsequent communication will be laden with hostility.
- CHe should first assume the client truly approves of the proposal, then infer from the postponements that the client lacks decision-making authority.✗ Incorrect. 'The client lacks decision-making authority' is only one of several possible interpretations, and concluding it without verification is treating an assumption as a conclusion.
- DHe should immediately design a risk control plan for the client, because the client is clearly concerned about project risks.✗ Incorrect. 'Concerned about project risks' is also merely a guess, not a fact; skipping condition checks and neutral verification to act directly is likely to miss the point.
Explanation:Xiao Wang directly interpreted 'postponing the signing' as 'being dismissive,' violating the first step of the contradiction method: 'record only facts, do not mix in emotions.' The correct approach is to record the two facts, check whether they involve the same condition, identify possible omitted factors such as budget, approval, or risk, and then verify with neutral questions.